Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. If necessary, they will arrange to remove or seal it (through our repairs team). Housing Disrepair This contact information is for council tenants only. All rights reserved. If youre a secure tenant, you have the right to carry out improvements to your property. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. While repairs may fall under the developer 's guarantee during the . We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 This site is powered by Granicus. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. 02 victoria warehouse manchester. Special circumstances for accepting a review after 1 month has passed may be considered. Housing repairs. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Assessment of housing need under the Housing Act Part V11 (Homelessness). If you are dissatisfied with the service you have received, you should contact the relevant department. Repair loan can be awarded up to 5,000 to meet the cost of repair works. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Homes has implemented a new housing IT system. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. London As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Our approach. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Internal deterioration such as damage to carpet, walls etc. You can also claim compensation for the damage that has been caused during repair work. These services include waste management,. A common problem that arises in many homes is condensation and mould growth. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. If you suspect there is damaged asbestos in your home, you should email [email protected]. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Necessary cookies are absolutely essential for the website to function properly. These cookies will be stored in your browser only with your consent. crawley borough council housing. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. The latest news in your inbox every week. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Hotjar sets this cookie to detect the first pageview session of a user. Council news, community updates, local events and more. Council tenants. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). How to rent one of our 5000 garages or outside storage cupboards. The pattern element in the name contains the unique identity number of the account or website it relates to. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. . Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. We will attend within 4 hours to make the situation safe. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. 701 were here. Coventry Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. If wallpaper is affected, its best to remove it and treat the wall. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. We value all kinds of feedback. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We can help make it easier and more accessiblefor you to live in your council house. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. The number . Homelessness prevention work. The Ombudsman service is free and they will investigate complaints in a fair and independent way. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. crawley borough council housing. All rights reserved. Repairs. Corporate purchasing card services for the London Ambulance Service. Crawley Homes has implemented a new housing IT system. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Leaseholders and Freeholders . The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. These cookies will be stored in your browser only with your consent. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. 2 6 May 2021. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Report a repair online Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Mar 06, 22 (Updated: Aug 27, 22) Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. To provide you with the best online experience we use a range of essential site cookies. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. This applies to all properties where gas can be used. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. List First. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Fire safety All properties should have fire alarms fitted and serviced regularly. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. A request for a service (e.g. Crawley Homes has implemented a new housing IT system. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email [email protected]. We manage leasehold properties that were originally sold under the Right to Buy. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. This website uses cookies to improve your experience while you navigate through the website.